Category Archives: social media and systems design

Do You Want Non-Friends to See Your Comments?

Facebook, as we all know, allows us to set up the visibility options of certain posts–if we only want a particular group of friends to see the posts, we can conditionally make them private to that group of friends. At the … Continue reading

Posted in Facebook, Privacy, Social Media & Psychology, social media and systems design, UX | 1 Comment

The Redesigned “Like” Button… Do we like or love it…?

The new reaction button on Facebook is causing a stir online. Some people hate it, some people love it and some people just don’t care. Is it too much? A lot of people are asking where the dislike button is. … Continue reading

Posted in Facebook, social media and systems design, Uncategorized | 1 Comment

Linking social media interactions to your customer data

The use of social media in business means that our connections with our customers are through an increasing number of channels, making it difficult to manage and keep track of the interactions with individual customers. It may be difficult to … Continue reading

Posted in Apps, Social Media, social media and systems design, technology | Tagged , , , , | 1 Comment

2 for 2 as NY Times Consumer Reporter’s Jabs Jibe with Class Topics Where Companies Don’t “Walk the Talk”

  Starwood Hotels Preferred Guest photo on its website suggesting patrons follow the  program on Twitter, Facebook, and Instagram for more benefits.  Coincidentally after a chest-thumping interview by its senior vice president of marketing on Starwood’s progressive mobile technology, a … Continue reading

Posted in Case Studies, social media and systems design, Uncategorized | Leave a comment