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Love in the time of
choleracoronavirus - Determining public opinion
- The “Live or Die” Decisions for Seniors During A Global Pandemic
- Telling Stories: A Personal Reflection
- Exposed
- Face it!
- Confessions of a Shopaholic
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- Evaluating Work / Life Balance in a Post-Pandemic World
- Travel in the Time of Corona
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Category Archives: Customer Service
Samsung Phone Home
If you have frequented Twitter the last couple of days, you may have noticed the big sponsored #SamsungGalaxyS10 as the top trending topic. Recently, the highly anticipated Samsung Galaxy S10 phone was released. Similar to the model made popular by … Continue reading
Extreme Moderation
Imagine being exposed to all of the hateful, terrible and evil things human beings are capable of, 8 hours day. Well if you are a Facebook content moderator, this is your job. The tech news outlet Verge goes into great … Continue reading
“What They Don’t Teach You in Business School”–Social Media Outrage
There is a famous formula in chemical industry crisis communications PR. It’s Risk = Hazard + Outrage. That was 20 years ago coined by crisis communications expert Peter Sandman. Every chemical industry PR person knows it by heart. Now add … Continue reading
Will BOTs Change Customer Service?
Last week Facebook made a major announcement. They informed the world that they are getting into the bot business by unveiling a bot platform into Messenger. This is just a few weeks after Microsoft unveiled bots into Skype. Up until … Continue reading
Dieselgate – A site is born
Over the past month I have posted several blog posts around two issues I have been experiencing with Audi. I am happy to say that one of my issues has been corrected. It took 5 months and countless interactions for … Continue reading
Posted in Activism, Customer Service, disruption, Facebook, Marketing, Social Media, Twitter
1 Comment
Dieselgate – Day of Service & GoDaddy – Part 5
Here is an update to my Audi saga (part 1, 2, 3, 4). I am really beginning to think I have a black cloud over me when it comes to anything about Audi. Today’s issues are a bit nit-picky, but … Continue reading
Dieselgate – Twitter wins I suppose – part 4
Last week, I discussed the various methods Audi offers for customer support and how I was frustrated because all my attempts for help resulted with the same message, “we are sorry and aware of your two problems. Our engineers are looking for … Continue reading
Posted in Activism, Advertising campaigns, Customer Service, Facebook, Social Media, Twitter
1 Comment
Dieselgate – Threats and a Resignation – Part 2
Last week I discussed how VW/Audi betrayed many customers by delivering diesel cars with emissions greater than government standards. They found a way to cheat the emission tests. After being caught, VW/Audi responded by stating, “don’t worry, the cars are safe … Continue reading
Posted in Customer Service, Marketing, Social Media
1 Comment
Telstra And The Twitter Customer Service #Fail
This week Telstra Customer Support did not make many new fans. Through the actions of 1 customer support rep, they became known all across the globe. Apparently ‘there is no such thing as bad publicity’ is NOT true when you … Continue reading
Posted in communication, Customer Service, Twitter
Tagged Customer Service, Mommy Army, Parenting, Telstra
1 Comment