Category Archives: communication

That dawg won’t hunt

Having actively avoided the social media water cooler prior to this year (aside from an obligatory presence on LinkedIn), I am fascinated by the value proposition of Yammer – the enterprise social media platform acquired by Microsoft in 2012 for … Continue reading

Posted in Case Studies, communication, Enterprise 2.0, Social Media Policy, Uncategorized, Yammer | Tagged | 1 Comment

Confessions of a Boomer: Six Stories About the 2018 Grammys I Didn’t Know and Don’t Much Care About (Sorry)

GETTY IMAGES Thanks to the music reporter for the BBC, Mark Savage, I have been let in on “Six Stories” that “I need to know” about the upcoming awards at Madison Square Garden, “including Carrie Fisher’s nomination” ( When you … Continue reading

Posted in communication, Grammys, Super Bowl, Uncategorized | Leave a comment

A Better Conversation

When social media puts everything online, we seem to use the word “watch/look” more than “listen” as before. But it never changes the fact that we need to pay attention to others before we could start conversations, whether through physically … Continue reading

Posted in communication | 1 Comment

Crying Clown

As social media is merging into people’s lives, we use social media to post regular pictures of our daily life, post stories of our daily encounters, we have followers, hundreds of it even thousands. The change for nowadays is that … Continue reading

Posted in Apps, Case Studies, communication, Uncategorized | Leave a comment

What Children’s Faces Show and the Poignancy of Visual Storytelling

Certain photos jump out at us while others seem as props or passing furniture in the warp and woof of everyday life, such as walking down Market or Walnut Streets as pedestrians parade along the sidewalk on the way to … Continue reading

Posted in communication, Psychology, Social Behavior, Social Media, Social Media & Psychology, Social Media Policy, Uncategorized, visual storytelling | Leave a comment

How China Changes Internet

I guess I was wrong to jump into the conclusion that China killed Chinese Facebook(Ren ren) , and is messing up with the social network apps adapted from the western world. After watching this short video in New York Times, … Continue reading

Posted in Apps, communication, Privacy, Social Change, Social Media, technology, You Tube | 1 Comment

Will BOTs Change Customer Service?

Last week Facebook made a major announcement.  They informed the world that they are getting into the bot business by unveiling a bot platform into Messenger.  This is just a few weeks after Microsoft unveiled bots into Skype.  Up until … Continue reading

Posted in algorithms, Apps, bots, communication, Customer Service, Education, Facebook, machine learning, Microsoft, Social Change, Social Media, Strategy, technology, Twitter | Leave a comment