Category Archives: Microsoft

Will BOTs Change Customer Service?

Last week Facebook made a major announcement.  They informed the world that they are getting into the bot business by unveiling a bot platform into Messenger.  This is just a few weeks after Microsoft unveiled bots into Skype.  Up until … Continue reading

Posted in algorithms, Apps, bots, communication, Customer Service, Education, Facebook, machine learning, Microsoft, Social Change, Social Media, Strategy, technology, Twitter | Leave a comment

Oh Tay!

It took less than a day for Twitter to kill Tay, Microsoft’s AI bot that was supposed to interact and engage with people online. The premise seemed innocent enough, a bot that mimicked a teenager and was programmed to learn … Continue reading

Posted in Microsoft, Twitter | Tagged , , | 2 Comments

Data – Public, Private and Unrelated

 Aggregate of American Public Opinion: 1 Random Academy Voting Members: 3, the upset of the year, and proof predictions are still just that – predictions. So who is a better predictor – your fingers when everyone is looking or when … Continue reading

Posted in Big Data, Grammys, Infographics, Microsoft | Leave a comment

Steve Jobs, Mark Zuckerberg: Silicon Valley Pioneers

I finally had a chance to sit down and watch the film Jobs based on the life story of innovator, rebel, and Apple Computers founder Steve Jobs and I was inspired by it immensely.  Every once in a while a … Continue reading

Posted in Advertising campaigns, Apple, Facebook, Google, Marketing, Microsoft, Social Media, Twitter | Tagged , , , , , , , | Leave a comment

A personal assistant should not invoke fear

Microsoft has announced its new Windows Phone virtual personal assistant, Cortana. The new beta product is meant to provide Apple Siri-like functionality to the Windows Phone and integrates with various phone functionality including apps such as Facebook and Twitter. Windows Phone … Continue reading

Posted in Apps, Microsoft | Tagged , , , | Leave a comment


Microsoft is waging a surprisingly open and negative war against Google in its quest to promote its mail service in favor of Google’s Gmail. The company has used Facebook and Twitter aggressively to tell its customers and followers that they … Continue reading

Posted in Google, Microsoft, Privacy | Tagged , , , | 1 Comment