Category Archives: Microsoft

Will BOTs Change Customer Service?

Posted on April 16, 2016 by

Last week Facebook made a major announcement.  They informed the world that they are getting into the bot business by unveiling a bot platform into Messenger.  This is just a few weeks after Microsoft unveiled bots into Skype.  Up until … Continue reading →

Posted in algorithms, Apps, bots, communication, Customer Service, Education, Facebook, machine learning, Microsoft, Social Change, Social Media, Strategy, technology, Twitter | Leave a comment

Oh Tay!

Posted on March 28, 2016 by

It took less than a day for Twitter to kill Tay, Microsoft’s AI bot that was supposed to interact and engage with people online. The premise seemed innocent enough, a bot that mimicked a teenager and was programmed to learn … Continue reading →

Posted in Microsoft, Twitter | Tagged , , | 2 Comments

Data – Public, Private and Unrelated

Posted on February 9, 2015 by

 Aggregate of American Public Opinion: 1 Random Academy Voting Members: 3, the upset of the year, and proof predictions are still just that – predictions. So who is a better predictor – your fingers when everyone is looking or when … Continue reading →

Posted in Big Data, Grammys, Infographics, Microsoft | Leave a comment

Steve Jobs, Mark Zuckerberg: Silicon Valley Pioneers

Posted on April 21, 2014 by

I finally had a chance to sit down and watch the film Jobs based on the life story of innovator, rebel, and Apple Computers founder Steve Jobs and I was inspired by it immensely.  Every once in a while a … Continue reading →

Posted in Advertising campaigns, Apple, Facebook, Google, Marketing, Microsoft, Social Media, Twitter | Tagged , , , , , , , | Leave a comment

A personal assistant should not invoke fear

Posted on April 8, 2014 by

Microsoft has announced its new Windows Phone virtual personal assistant, Cortana. The new beta product is meant to provide Apple Siri-like functionality to the Windows Phone and integrates with various phone functionality including apps such as Facebook and Twitter. Windows Phone … Continue reading →

Posted in Apps, Microsoft | Tagged , , , | Leave a comment

Scroogled

Posted on February 18, 2013 by

Microsoft is waging a surprisingly open and negative war against Google in its quest to promote its Outlook.com mail service in favor of Google’s Gmail. The company has used Facebook and Twitter aggressively to tell its customers and followers that they … Continue reading →

Posted in Google, Microsoft, Privacy | Tagged , , , | 1 Comment