Author Archives: marcinczyk

Will BOTs Change Customer Service?

Last week Facebook made a major announcement.  They informed the world that they are getting into the bot business by unveiling a bot platform into Messenger.  This is just a few weeks after Microsoft unveiled bots into Skype.  Up until … Continue reading

Posted in algorithms, Apps, bots, communication, Customer Service, Education, Facebook, machine learning, Microsoft, Social Change, Social Media, Strategy, technology, Twitter | Leave a comment

Dieselgate – A site is born

Over the past month I have posted several blog posts around two issues I have been experiencing with Audi.  I am happy to say that one of my issues has been corrected.  It took 5 months and countless interactions for … Continue reading

Posted in Activism, Customer Service, disruption, Facebook, Marketing, Social Media, Twitter | 1 Comment

Dieselgate – Day of Service & GoDaddy – Part 5

Here is an update to my Audi saga (part 1, 2, 3, 4).  I am really beginning to think I have a black cloud over me when it comes to anything about Audi.  Today’s issues are a bit nit-picky, but … Continue reading

Posted in Activism, Advertising campaigns, Comedy, Customer Service, Social Media | Leave a comment

Dieselgate – Twitter wins I suppose – part 4

Last week, I discussed the various methods Audi offers for customer support and how I was frustrated because all my attempts for help resulted with the same message, “we are sorry and aware of your two problems.  Our engineers are looking for … Continue reading

Posted in Activism, Advertising campaigns, Customer Service, Facebook, Social Media, Twitter | 1 Comment

Dieselgate – Getting Support – part 3

How does a customer get support from a multi-billion dollar company like Audi?  In today’s world there are many options for a customer located in Philadelphia.  You can: Visit the Audi corporate site Contact the Audi America corporate phone number: (800)-822-2834 … Continue reading

Posted in Activism, Advertising campaigns, Branding, Facebook, Marketing, Social Media, Twitter | 1 Comment

Dieselgate – Threats and a Resignation – Part 2

Last week I discussed how VW/Audi betrayed many customers by delivering diesel cars with emissions greater than government standards.  They found a way to cheat the emission tests.  After being caught, VW/Audi responded by stating, “don’t worry, the cars are safe … Continue reading

Posted in Customer Service, Marketing, Social Media | 1 Comment

Dieselgate hits home

This post is part one of a series of ongoing posts.  They will continue until VW/Audi resolves their issues. Many of my friends tell me I am one of the luckiest people they know.  I am healthy, have many great … Continue reading

Posted in Activism, Advertising campaigns, Branding, Legal | 2 Comments