On Saturday night, over 450 million monthly WhatsApp users were unable to access the application. WhatsApp went down for over two hours. The power outage appeared to have occurred at a bad time considering that Facebook just recently acquired WhatsApp for $19 billion.
WhatsApp is an instant messaging subscription service for smartphones founded by Jan Koum and Brian Acton in 2009. This application allows its users to send images, videos, and audio media messages on their cell phones to other users.
Users seemed disappointed by the occurrence of this technical difficulty as some users complained about the problem on twitter, while others joked that the WhatsApp team decided to take a vacation after their multi-billion dollar deal with Facebook.
To offer an explanation to its users, the WhatsApp founder and CEO Jan Koum issued an apology, on Sunday, and blamed a network router for Saturday’s outage of the mobile messaging app.Here’s the statement issued by Koum:
“We are sorry about the downtime. It has been our longest and biggest outage in years. It was caused by a network router fault which cascaded into our servers. We worked with our service provider on resolving the issue and making sure it will not happen again.”
With over 450 million users, WhatsApp is the leading smartphone-based messaging app. The company is only about five years old and is continuing to expand its popularity across the globe.
Let’s just hope there are no more power outages!